Policies

Below are our policies on pretty much everything. SME is defined as Serenity Massage & Energywork, Serenity Massage & Energywork Day Spa and/or Serenity Omaha.

Return Policy

If you need to return an item, you may return it to us for a full refund or exchange if the item was damaged or defective and it is within 7 days of purchase/delivery/pickup, or store credit if after 7 days and before 30 days since purchase/delivery/pickup. No return after 30 days

RETURNS

Online Purchase

RETURN PROCESS
To return an item, please email customer service at Info@serenitymassageandenergywork.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number and form via email, place the item securely in its original packaging and include the RMA form.

All returns must be postmarked within 7 days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

Mail your return the following address:

Serenity Massage & Energywork Day Spa

Attn: Returns

RMA #

421 W Broadway, Suite 540

Council Bluffs, IA, 51503

Please note, you will be responsible for all return shipping charges unless a prepaid return label was emailed to you (not available for all returns). You must use a trackable method to mail your return.

In Store Purchase
if you purchased you item in store, please return with it and your receipt within 7 days for a full refund if the item was damaged or defective.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your request. Please allow at least 7 days to process return once we receive your items back. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
Used items. Opened personal care items. Sale or Clearance items.

Please Note

A 20% restocking fee will be charged for all returns in excess of $150.00

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Info@serenitymassageandenergywork.com

Affirmative Action Policy

SERENITY MASSAGE & Energywork LLC
AFFIRMATIVE ACTION PLAN

• Policy Statement(s)

It is the policy of the Serenity Massage & Energywork LLC to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status, or any other classification protected by applicable local, state, or federal laws.

This policy prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, working conditions, compensation, promotion, benefits, scheduling, training, discipline and termination.

Serenity Massage & Energywork LLC expects all employees to support our equal employment opportunity policy, and to take all steps necessary to maintain a workplace free from unlawful discrimination and harassment and to accommodate others in line with this policy to the fullest extent required by law.

For example, Serenity Massage & Energywork LLC will make reasonable accommodations for employees' observance of religious holidays and practices unless the accommodation would cause an undue hardship on the Company's operations. If you desire a religious accommodation, you are required to make the request in writing to your manager as far in advance as possible. You are expected to strive to find co-workers who can assist in the accommodation (e.g. trade shifts) and cooperate with Serenity Massage & Energywork LLC in seeking and evaluating alternatives.

Moreover, in compliance with the Americans with Disabilities Act (ADA), Serenity Massage & Energywork LLC provides reasonable accommodations to qualified individuals with disabilities to the fullest extent required by law. Serenity Massage & Energywork LLC may require medical certification of both the disability and the need for accommodation. Keep in mind that Serenity Massage & Energywork LLC can only seek to accommodate the known physical or mental limitations of an otherwise qualified individual. Therefore, it is your responsibility to come forward if you are in need of an accommodation. Serenity Massage & Energywork LLC will engage in an interactive process with the employee to identify possible accommodations, if any, will help the applicant or employee perform the job.

• Grievance Procedures

If any employee feels like Serenity Massage & Energywork LLC is not exercising appropriate Affirmative Action procedures in their hiring practices, They may file a written complaint outline the specifics of where they feel Serenity Massage & Energywork has failed.

• Problems/Barriers Identification Statement

If at any time it is found that Serenity Massage & Energywork LLC has failed in its AA hiring processes, as soon as an opening is available in the workforce, we will do our best to remedy that. If no AA applicants apply within the first 60 days of the position becoming available, then other applicants will be considered.

• Goals and Timetables

It is the Goal of Serenity Massage & Energywork to be an inclusive, safe, progressive company that lifts people up, gives them space to speak, and to have a VERY diverse workforce.

Current employees who do not abide by our nondiscrimination non harassment policies will be given very little leeway. Once chance is all you get to become a productive and civil with your coworkers- otherwise you will be terminated.

General Policies

We reserve the right to refuse treatment to any client for any reason we see fit.
Understand that the services offered are not a substitute for medical care. Understand that the therapist is not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat physical or mental illness.
If you experience pain or discomfort during the session, you will immediately inform the therapist so that pressure/strokes can be adjusted to your level of comfort. If you fail to do so, the therapist or SME will not be responsible for any pain or discomfort you experience during or after the session.
The information on this website is provided by Serenity Massage & Energywork and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk.

Sexual Behavior

ALL services provided by Serenity Massage & Energywork LLC and its' therapists are professional and

NON-SEXUAL

massage services. Any client scheduling a session for the purpose of solicitation of sexual acts, or acting in a sexual or harassing way will have their session stopped immediately, be reported to the proper authorities, forfeit their session fee and are BANNED from Serenity Massage & Energywork LLC in the future.

Screenshots will be provided to the police.

SHAMANINC HEALING

The user of said information accepts all responsibility for viewing and/or using this service. Rev. Julia Lawrence, Shamanic Practitioner, is not a licensed physician or surgeon and Shamanic Healing treatments are not licensed by the state of Iowa or Nebraska but are complementary to healing arts services licensed by the state. Shamanic healing is an ancient spiritual method of healing that deals with the spiritual aspect of illness. As shamanic healing deals with the spiritual aspect of illness, there is no way to predict the results that will manifest emotionally or physically. Shamanic healing does not replace the need for traditional psychological and medical treatment. The information on this site is not intended to diagnose or treat any medical/psychological concerns. We advise you to contact a licensed physician or Certified Medical Practitioner for any medical/psychological concerns.

CE's Disclainmer

All workshops and training programs are offered for teaching purposes only. The training programs are not offered for the purposes of providing healing or treating any student or participant for any physical or mental condition or illness outside the scope of practice for massage therapy or aromatherapy. The user of said information accepts all responsibility for viewing and/or using this service.

Through this website you may be able to link to other websites which are not under the control of Serenity Massage & Energywork LLC. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Serenity Massage & Energywork takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Cancellations, Rescheduling and NO CALL NO SHOWS

For Classes, Massage and Energywork, the system requires 48 hours notice of cancellation or rescheduling. Failure to do so may result in LOSS OF DEPOSIT OR of MEMBERSHIP fee. No Call No Show will also result in LOSS OF DEPOSIT OR of MEMBERSHIP fee. Multiple No Call No Shows will result in termination of services permanently.

Rescheduling is allowed ONE TIME within 48 hours notice of appointment time. This ensures our LMT"s and Students have clients on the books.

If a client is late and is reached after 15 minutes from their session start time, they may get the remaining hands on time of their session if their therapist is available. If their therapist is not available, the deposit or membership fee is retained.

For Workshops and CE's cancellations, you will lose the supplies fee noted at registration. If canceling within 3 weeks of the class date you will lose 50% of the fee.

Gift Certificates

The purchase and or use of a gift certificate constitutes the acceptance of the following terms and conditions: We are not responsible for unauthorized use, lost, stolen or damaged gift certificates. Replaced only with valid proof of purchase to the extent of remaining balance. Proof of purchase is void if altered or defaced. Not redeemable for cash or credit except as required by law. Gift Certificates are non refundable. In the event our prices have increased since the purchase of the gift certificate, the difference between the gift certificate amount and the service price will be due upon checkout. All Gift certificates and vouchers expire 1 year from purchase

Privacy Policy

COVID 19 AND OTHER HEALTH EMERGENCIES

We are following the guidelines the CDC puts out very closely. Currently, we are MASK FREEE

Our owners husband is terminal and therefore upon CDC recommendations, that may change.

If you would like to wear a mask, just ask and we will provide you with one.

If conditions change and or the CDC recommends something different, we will send out an email to all our clients about the change and update this site.
Rooms are sanitized after every session and the entire clinic is sanitized twice daily.
Common areas are sanitized every 2 hours.
There are 5 CDC recommended air filtration devices on the premises.

If you arrive with cold or flu symptoms, Fever, cough etc. your session will be rescheduled.

Our regular cancellation policy is now in effect.

Please understand that, because massage therapy work involves maintained touch and close physical proximity over an extended period of time, there may be an elevated risk of disease transmission,
including COVID-19. By receiving a session, you acknowledge that you are aware of the risks involved and give consent to receive massage and bodywork from your practitioner.

Water/tea will be handed to you- no Self Serve.

These policies and procedures are there to keep us all safe.

Serving the Council Bluffs Omaha Metro Area.

1920 Rue st, Suite 1 Council Bluffs IA 51503